SALES & ORDER SUPPORT

How can we help?

Help with Apple wholesale sourcing at HY Market, from choosing products and requesting a quote to order follow-up and after-sales guidance.

Start with an official contact

Use WhatsApp, email or website chat. For an existing order, include its reference and contact the sales representative handling it.

Operating address: 35/F, 1 Hung To Road, Kwun Tong, Hong Kong

What do you need help with?

Choose the topic that matches your request.

Products & quotations

Share the product link or SKU, model, configuration, grade and requested quantity. Ask sales to confirm the final quote and available quantity in writing.

Browse products

Orders & shipping

Provide your order or PI reference and destination. Payment, shipment, delivery and customs arrangements depend on the written terms agreed for that order.

Contact website support

After-sales & RMA

Contact the sales representative handling your order with its reference and a description of the issue. Follow the warranty, DOA, return and RMA terms confirmed in writing before payment.

Read the order terms

Have these details ready

A clear request helps sales identify the right product or order.

  • Product link or SKU, model, storage and regional or SIM configuration.
  • Requested grade, quantity and destination country or region.
  • Your preferred contact method; for follow-up, the order or PI reference and assigned sales representative.
  • For a device issue, a short description and relevant photos or video without passwords, payment credentials or unrelated personal data.

From inquiry to written confirmation

  1. Share your request

    Send the product details or order reference through an official contact channel. A cart submission or message is an inquiry, not an accepted order or a stock reservation.

  2. Confirm the order details

    Before payment, obtain written confirmation of the final price, quantity, condition, currency, shipment terms, order seller, invoice issuer, payment recipient and after-sales provider.

  3. Keep the agreed record

    Retain the quotation, PI or invoice and written order terms. Use the same order reference for shipping follow-up or after-sales, including the agreed RMA procedure.

Before you contact us

Key points for an inquiry or order follow-up.

Are website prices final?

Website prices are point-in-time references. The final price, currency, quantity and other commercial terms are those confirmed by sales in writing for your order.

Does a displayed price guarantee stock?

No. A quotation does not by itself confirm an available quantity or reserve stock. Where quantity is not provided, ask sales to confirm it; a message or cart submission is not a stock reservation.

What should I send for an inquiry or order follow-up?

For a new inquiry, send the product link or SKU, configuration, grade, requested quantity and destination. For an existing order, add its order or PI reference and the name of your sales representative.

Which company handles my order and payment?

HY Market is the public brand, not a substitute for the company named on your order. Before payment, have sales identify the order seller, invoice issuer, payment recipient and after-sales provider in writing. Verify any changed payment instructions through another previously published official channel.

What warranty or RMA terms apply?

Final after-sales, warranty, DOA, return and RMA terms are those confirmed by sales in writing before payment. Contact your order's sales representative about a device issue; this page does not add a warranty period or return allowance.

Is WTB the contact for buyer after-sales?

No. WTB is the procurement and supplier-cooperation contact. Buyers should use public sales or the representative handling their order for quotations, order follow-up and after-sales.

Sales contacts

For an existing inquiry or order, continue with the representative handling it. Public sales and website chat are also available contact channels.

Supplier cooperation · WTB

For procurement and supplier cooperation, contact WTB. This is a separate supplier contact, not the buyer after-sales channel.

WhatsApp / WeChat: +852 6949 1528

Confirm before paying

Do not act on unexpected or urgent changes to payment details. Verify them through another previously published official contact. Never send passwords or full banking credentials in chat or email.

The address shown is an operating address, not a statement of either company's registered address. Public contact details do not replace the written identification of the seller, invoice issuer, payment recipient and after-sales provider for your order.